| Q: |
What version of Microsoft Word is required? |
| A: |
Microsoft Word 97 or higher is required. Microsoft Word 2000 or higher is recommended. |
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| Q: |
What version of IE is required? |
| A: |
IE 5.5 or higher is required. |
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| Q: |
Error while loading Word document: "Call was rejected by callee", "Command failed", "The RPC server is unavailable", "Server execution failed", "The server threw an exception", etc. |
| A: |
Connection to Microsoft Word may be blocked by the anti-virus plug-in for Microsoft Office or other security software. Please see "Working with Security Software" for solution. |
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| Q: |
Error while loading Word document: "Invalid class string" or "Class not registered" |
| A: |
Microsoft Word 2000 or higher is either not installed or not installed properly. Please see "Working with Security Software" if you do have Microsoft Word installed. |
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| Q: |
Error: "This method or property is not available because the license to use this application has expired"? |
| A: |
Your license of Microsoft Word is expired. |
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| Q: |
Error: "Cannot open file '...'. The process cannot access the file because it is being used by another process"? |
| A: |
Please close all instances of Microsoft Word and use task manager to kill all the "WINWORD.EXE" processes and try again. Please see "Working with Security Software" if there are still errors. |
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| Q: |
Error: "Word cannot save this file because it is already open elsewhere"? |
| A: |
Please close all instances of Microsoft Word and use task manager to kill all the "WINWORD.EXE" processes and try again. Please see "Working with Security Software" if there are still errors. |
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| Q: |
Error: "No outline found in the document."? |
| A: |
If you've saved the Word file as "Web File", please make sure you've selected the right format. See Save as "Web File".
Please make a update if you are using Microsoft Word 97, our product is compatible with microsoft Word 97 now. |
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